FAQ
HOW SOON WILL I GET MY PACKAGE?
Shipping times vary by country, but it normally takes about 6 to 15 business days for your item to arrive.
HOW CAN I TRACK MY ORDER?
A shipping confirmation is emailed to you as soon as your order has been shipped, which will allow you to track the status of your
shipment.
HOW DO I KNOW IF MY PACKAGE HAS SHIPPED AND IS ON ITS WAY?
Once you place an order, you will receive an automatic confirmation email. Once your order has been processed and is ready to
leave our distribution center, you will receive another email with shipping information. Please note that the shipping
confirmation email does not necessarily mean that the carrier has picked up your package from our distribution center. Please
use the appropriate carriers tracking features to determine when your package has been picked up and is in transit.
Please allow 24-48 hours from the time you place your order for its status to update.
WHY DIDN'T I RECEIVE AN ORDER CONFIRMATION/SHIPPING CONFIRMATION EMAIL?
After you place your order, we always send an order confirmation email to the email you provided us. After we ship your order,
we also send a shipping confirmation email to the email you provided us. Please be sure to check your spam/junk folder for the
emails.
MY TRACKING INFO SHOWS MY PACKAGE WAS DELIVERED, BUT I NEVER RECEIVED IT
We know how important your order is! [Store Name] provides our customers with the option to track your package. If the
tracking information states that your items have been delivered but you have not received it, please check around your
neighborhood in case another home received it by mistake. Speak with family, roommates, etc. in the event they received it on
your behalf. The package may also have been left with property managers or an apartment office.
Shipping times vary by country, but it normally takes about 6 to 15 business days for your item to arrive.
HOW CAN I TRACK MY ORDER?
A shipping confirmation is emailed to you as soon as your order has been shipped, which will allow you to track the status of your
shipment.
HOW DO I KNOW IF MY PACKAGE HAS SHIPPED AND IS ON ITS WAY?
Once you place an order, you will receive an automatic confirmation email. Once your order has been processed and is ready to
leave our distribution center, you will receive another email with shipping information. Please note that the shipping
confirmation email does not necessarily mean that the carrier has picked up your package from our distribution center. Please
use the appropriate carriers tracking features to determine when your package has been picked up and is in transit.
Please allow 24-48 hours from the time you place your order for its status to update.
WHY DIDN'T I RECEIVE AN ORDER CONFIRMATION/SHIPPING CONFIRMATION EMAIL?
After you place your order, we always send an order confirmation email to the email you provided us. After we ship your order,
we also send a shipping confirmation email to the email you provided us. Please be sure to check your spam/junk folder for the
emails.
MY TRACKING INFO SHOWS MY PACKAGE WAS DELIVERED, BUT I NEVER RECEIVED IT
We know how important your order is! [Store Name] provides our customers with the option to track your package. If the
tracking information states that your items have been delivered but you have not received it, please check around your
neighborhood in case another home received it by mistake. Speak with family, roommates, etc. in the event they received it on
your behalf. The package may also have been left with property managers or an apartment office.